1. ENSURE YOU HAVE A BACKUP

  1. If you are a PowerOne SAP or Flat Fee IT customer please contact PowerOne if you need reassurance of your backup status.  It’s a good practice to frequently backup your data files to an external drive or memory key to prevent loss of data, as well as to store it in a secure, safe place. If you are unsure or need help with this, contact PowerOne.  Print a copy of your important/emergency contacts and take them with you in the event that you do not have access to them from your phone or computer, you’ll have them available to use via a landline.
  2. DO NOT ATTEMPT TO BACKUP THE WINDOWS OPERATING SYSTEM FILES NOR PROGRAM FILES. If a computer needs to be recovered because of damage caused by disk failure or hardware failure, the Windows operating system files and the standard enterprise wide program files such as Microsoft Office will be installed when the computer is re-imaged.
  3. If you hold the physical installation media to software, consider making a copy of it, if you are licensed to do so. PowerOne does not keep copies of your unique software.

2. SECURE YOUR EQUIPMENT

  • Computers:
    • Shutdown the operating system.
    • If connected to a surge protector or UPS – unplug the surge protector or UPS from the wall outlet (or unplug power cables from the surge protector or UPS if wall outlet not accessible).
    • If no surge protector – unplug the power cables from the wall outlet (or back of the computer if wall outlet is not accessible).
    • Unplug Ethernet cable from back of computer or docking station.
    • Elevate from the floor if possible.
  • Printers:
    • Power off the printer.
    • If connected to a surge protector – unplug the surge protector from the wall outlet (or unplug power cable from the surge protector if wall outlet not accessible).
    • If no surge protector – unplug the power cable from the wall outlet (or back of the printer if wall outlet is not accessible).
    • Unplug the Ethernet cable from the back of the printer.
    • Unplug phone cable from the back of the printer (if fax line connected).

AFTER THE STORM

PowerOne will work as quickly as the circumstances permit to restore network connectivity and services should you go down. As you reconnect your office equipment make sure to reconnect them to your surge protector or UPS as they were before. You can contact PowerOne for assistance with setting up your PC and peripherals. Expect power surges, brownouts, and fluctuations for at least several days or longer after power has been restored. All the effort you went through in preparation may be lost if you take a hit after the storm.

HELP

PowerOne storm emergency helpline is 352-253-2213.